ServCo Sports Inc. is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our website or engage us as a supplier. Please read it carefully before sharing any personal data with us.
Who We Are
ServCo Sports Inc. is an OEM pickleball paddle manufacturer based in Guangzhou, Guangdong Province, China. When this policy refers to "ServCo", "we", or "us", we mean ServCo Sports Inc. and any affiliated entities involved in our operations.
You can contact us at: b2b@servco-sports.com
Information We Collect
We collect information that you voluntarily provide to us when:
Contacting us via the enquiry or quote form, email, or WhatsApp
Requesting product samples or entering into a supply agreement
Subscribing to product or industry updates from ServCo
This may include: your full name, email address, telephone number, company name, country, and any specifications or notes you choose to provide.
We do not automatically collect browsing data, tracking cookies, or device identifiers unless explicitly disclosed below.
How We Use Your Information
We use the information we collect solely for the following purposes:
Responding to your product enquiries, quote requests, and messages
Managing sample orders, production agreements, and ongoing supply relationships
Sending order updates, shipping documentation, and relevant product information
Meeting our legal and regulatory obligations as an exporting manufacturer
We will not use your data for unsolicited marketing without your explicit prior consent.
Legal Basis for Processing
We process your personal data on one of the following legal grounds:
Consent: when you voluntarily submit data via our contact or quote forms
Contract performance: when you enter into a supply or OEM agreement with ServCo
Legitimate interests: for responding to professional enquiries and managing B2B relationships
Legal obligation: where we are required to comply with Chinese export law or international trade regulations
Data Sharing
We do not sell or trade your personal data in any form.
We may share your data with a limited number of carefully selected third parties in the following circumstances:
Technology service providers supporting our website and email operations
Freight and logistics partners handling your shipment documentation
Legal and financial advisors where necessary for contractual purposes
Regulatory or customs authorities where required by law
All third parties are held to data protection standards equivalent to our own.
Data Retention
We retain your data only for as long as necessary to fulfil the purpose for which it was collected:
General enquiry data: 24 months from the date of last contact
Quote and sample request data: 24 months from the date of request
Client and supply agreement data: the duration of the contract plus 7 years in accordance with legal requirements
After the applicable retention period, data is securely deleted or anonymised.
Your Rights
You have the right to:
Access the personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data in circumstances provided for by law
Object to or restrict the processing of your data
Data portability to receive your data in a structured, commonly used format
To exercise any of these rights, please contact us at b2b@servco-sports.com. We will respond within 30 days of receipt.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or inadvertent disclosure.
This includes encryption of data in transit and at rest, restriction of internal access on a need-to-know basis, and periodic security reviews of our systems.
While we make every effort, no digital system can guarantee complete security. In the event of a suspected breach affecting your data, we will notify you promptly in accordance with applicable legal requirements.
Cookies
Our website uses only essential cookies required for its proper functioning. We do not use tracking, analytics, or advertising cookies.
If we decide to introduce additional cookies in the future, we will update this policy and seek your consent where required by applicable law.
Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will place a prominent notice on our website or contact you directly.
The date of the most recent update is shown at the top of this page. Continued engagement with ServCo following any update constitutes acceptance of the revised policy.
Contact Us
For any questions, requests, or concerns relating to your privacy or personal data, please contact us:
Questions about your privacy?
We're happy to clarify anything in this policy or explain how we handle your data.